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Frequently Asked Questions

We strive to provide the best possible service to our customers.
We have two simple core values: quality products and quality service.
In addition, we view your desire to purchase a sex doll as an important investment, not only monetarily, but also in your sexual pleasure and overall well-being.
From the day you start window shopping on our website until long after you have purchased your sex doll companion, we will provide you with the best customer service possible, including great customer service and high quality sex dolls!

Free shipping to customers worldwide. We guarantee that your sex doll will arrive in flawless condition or we will correct it. After-sales customer service. 24/7 customer service available via chat, phone or email.

We strive to make the ordering process as easy as possible for you. To order a product, you must first add the item(s) you are interested in purchasing to your shopping cart. The shopping cart allows you to keep your items safe while you continue to browse for other products to add.

Once you have added all the items you wish to purchase to your basket, you can click the "Secure Checkout" button to begin submitting your order.

If you are absolutely sure that your order is correct and you have entered all the payment details correctly (if ordering with a credit card), click "Continue" to complete and submit your order to us..

We offer a number of payment methods to suit our customers. The most common way of ordering any item from us is with our 'Credit/Debit Card' option (please note we only accept Visa and Mastercard credit cards, we also only accept Visa and Mastercard debit cards). The 'Credit/Debit Card' option is the quickest way of pushing your order through and having it processed and dispatched as soon as possible. If you do not have a Credit or Debit card, you may choose to pay via PayPal。

As soon as you place your order you will receive an order confirmation email at the email address you specified. This email will contain a summary of the products you ordered, the total cost and includes an order number which you can quote if you have any queries regarding the status of your order. You will receive a further email as soon as your order has been dispatched, indicating the order is now on its way to you.

Military standard 256-bit Secure Socket Layer technology is used to ensure that your personal information is transmitted securely to us. Our payment gateway is provided by Paypal. We never see your card details or have access to them. They are stored on a secure server and encrypted for your protection.

The length of time an order takes to be processed is dependant on how your details pass through our system. Whenever a customer places a Credit/Debit card order, the card information is rigorously checked to ensure maximum security and prevent potential credit card fraud. Your bank will may require security checks to validate your purchase. If all of the details are correctly matched and verified, your order will be processed as soon as possible. If there are any issues, a member of staff may be required to look into the situation and may contact you to verify some details.

We are a direct manufacturing factory, not an agent or distributor, no extra cost exists in the middle, we supply to many agents or distributors in addition to direct sales.

We source and process materials from reliable material suppliers around the world, and our production factory is located in China, where 90% of the world's adult products, including sex dolls, are produced, so we have a supply chain advantage. Through factory inspections and production guidelines, we ensure that all our products are of the highest quality.

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.
The item you received was not as described.
The item you received that was assured to be genuine was fake.

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